Job Description

Who Is Follow Up Boss?

• We’re a communication and sales CRM for real estate teams (and we use our own product)
• We’re a bootstrapped, profitable company started back in April of 2011
• We’re a remote company with a mostly US-based team  
• We don’t just claim to be customer-centric - we live it: https://gainful.io/jobs/1W9xBAukw/l/0

Why Work Here?

• We’re a young, ambitious company who only answers to our customers
• Opportunity to have a big impact on our growth and your career
• No red tape or pointless meetings
• Starting salary at $60,000, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)!

This Role Is For You If…

• You always go out of your way to support customers; no problem is too hard to solve
• You are known for your positive outlook; you are a glass half full type of person who is known for turning challenges into opportunities
• You would describe yourself as a patient, empathetic, and having a good sense of humor
• You’re independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
• Superb written and verbal skills (with a professional yet fun demeanor)
• You consider yourself tech-savvy and efficient with SaaS applications

Your qualifications:

• Self-motivated and proactive mindset.
• Remote work experience is considered an asset.
• Experience in a SAAS company is considered an asset.
• Based in the USA, quiet home office with fast internet.
• Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

• Answering incoming phone calls from customers via Zendesk to answer product questions, help connect lead sources and integrations, and troubleshoot issues. 
• Answering support tickets via Zendesk to help customers.
• Helping new customers get started and winning them over from the get-go.
• Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
• Advocating customers’ requests and needs across the entire company. (We use Basecamp to communicate internally.)
• Educating about newly released features and functionality.
• Contributing to our Help Center (help.followupboss.com) and internal documentation.

30 Day Targets:

• Learn the Follow Up Boss software & product offerings to be effective in the position
• Complete all position-specific onboarding tasks, setup, and initial training
• Virtually meet all Follow Up Boss support team members
• Start to actively work in the ticket queue on a daily basis

60 Day Targets

• Meet or exceed KPI expectations (call + ticket count per day)
• Contribute to maintaining internal and external documentation
• Be able to independently advocate for customers within Basecamp (to resolve issues, relay feedback, etc.

Why Follow up Boss?

❤️ This is us

🏝 Work remotely: Live and work wherever you like!

💰 Competitive salary: Our career framework pays in the top 10% no matter where you live.

👩🏾‍⚕️ Insurance: Company-paid health, dental & vision insurance for all of our team members and their families.

🍼 Family leave: generous family leave - fully paid!

💻 Home office setup: Get a Macbook Pro + $1000 to set up your home office.

👩🏻‍🏫 Personal development stipend: $1000 per year to focus on bettering yourself.

🤑 401(k): With 6% company match!

✈️ Retreats: Join us for company get-togethers every year!

☕️ Co-working stipend: Get some extra cash for a co-working space or a coffee shop work.

📚 Free books and Kindle: Get a free Kindle and all the free books - digital and audio - you like, anytime.

💪 Gym: Monthly stipend to keep you active and feeling good.

☕️ Money each month to spend on caffeine.

Apply for the job

If you’re thinking: “This is totally me!” then be sure to apply below.

To ensure that you’ve read the entire job description, please sneak the word BOSS before your time zone [ex. BOSS located in EST] in your first question response.

We can’t wait to meet you!